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Help Desk Technician

Our support staff provides technical support for issues via our help desk ticketing system, and assists all customers through telephone, live chat or email methods of communication. They install, configure and maintain Windows & Linux based servers and services, as well as learn more about Cisco, Foundry, Brocade and Juniper networking equipment.

About the Job:

  • Interact with customers through online ticketing system or phone
  • Troubleshoot server hardware and software component failures
  • Troubleshoot various Desktop and Server operating systems like Linux and Windows
  • Work on virtual environment such as VMware and Hyper-V

Requirements:

  • 3-5 years of IT experience
  • Must have basic to intermediate knowledge in the following:
    • Windows 2003.2008, 2012 Server
    • Windows XP/7/8/10
    • Red Hat / CentOS Linux a plus
    • Other Linux systems like Debian and Ubuntu
  • Must have a solid understanding of these protocols:
    • HTTP, HTTPS
    • DNS
    • SMTP, POP3, IMAP
    • SSH
    • RDP
    • Network Connectivity
  • Must have solid understanding of common workplace applications such as:
    • Microsoft Office Suite
    • Adobe Acrobat
    • Virus scanning tools such as Symantec, McAfee, BitDefender
  • Ability to work in a team and take directions from supervisors
  • Outstanding customer service skills
  • Excellent verbal and written skills
  • Excellent attention to detail in a complex and ever-changing environment
  • Understanding of basic network concepts
  • Understanding of computer hardware including installation, troubleshooting and maintenance
  • Ability to lift a minimum of 50 lb

We have 3 different shifts: Day, Swing, Night

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